Shipment
Shipping costs at a glance
All prices include VAT and apply per order. Shipping is a flat rate, regardless of weight or number of items. Your cart shows the exact shipping cost for your order before you check out.
Shipping within Germany
| What you order | Shipping method | Price | Free shipping from | Transit time* |
|---|---|---|---|---|
| Small partssleeves, plugs, screws and similar items under 3 cm high | Letter post (Deutsche Post) | €3.00 | €199 order value(by DHL parcel, then 2–4 business days) | 1–4 business days |
| Accessories & componentsalso together with small parts | DHL parcel | €7.49 | €199 order value | 2–4 business days |
| PC systemsno extra shipping for other items in the same order | DHL parcel, insured, in an additional outer box | €25.00 | – | up to 3 business days after the processing time |
| Collection in Erftstadtby appointment | Self-collection | free | – | as soon as your order is ready (we will send you a confirmation) |
Shipping to other EU countries
We deliver to all member states of the European Union, always by DHL parcel.
| What you order | Shipping method | Price | Free shipping from | Transit time* |
|---|---|---|---|---|
| Small parts, accessories & componentsletter post is only available within Germany | DHL parcel | €19.99 | – | 2–6 business days |
| PC systemsto Austria, Belgium, France, Italy, the Netherlands and Poland | DHL parcel, insured, in an additional outer box | €29.95 | – | 2–5 business days after the processing time |
| PC systemsto all other EU countries¹ | DHL parcel, insured, in an additional outer box | €29.99 | – | 2–5 business days after the processing time |
¹ Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We currently do not ship outside the EU, for example to Switzerland, the United Kingdom or Norway.
Good to know
- If there is a PC in your cart, you only pay PC shipping. Other items in the same order ship at no extra cost.
- We only ship by letter post within Germany and only if your cart contains small parts only. If something is too large for a letter, we switch to a parcel, which may delay delivery and cause additional costs.
- Free shipping thresholds refer to the order value including VAT, excluding shipping.
- * Transit times are estimates in business days for delivery by the carrier. For PCs, the processing time shown on the product page comes first.
How we pack your PC
Every PC system is packed to survive transport safely.
- Each system is padded inside, secured in the Styrodur insert of the case box and packed in an additional outer box.
- The packaging is marked "fragile" on all sides.
- Large graphics cards are packed separately for extra protection in transit.
-> You can find a short guide to installing the graphics card (about 2 minutes) here.
We ship as sustainably as possible and try to avoid plastic
We do our part to reduce the environmental impact caused by us and our customers. We recycle packaging material and undamaged boxes and ship with DHL GO GREEN to offset emissions.
We also use paper bags for small parts and ask our partners and manufacturers to supply goods in bulk wherever possible to save plastic and unnecessary packaging.
LUCID: DE3367185700892
Shipping of items in stock
We generally only offer goods that are in stock or can be sourced at very short notice. "In stock" or "low stock" always means that the item is available immediately.
We ship by DHL parcel. Within Germany, small parts can also be sent by letter post with Deutsche Post; to all other EU countries we ship by parcel only.
You will find all shipping costs in the overview above. Your cart shows the exact amount for your order.
Please do not accept parcels that are already visibly damaged. Have the carrier confirm the damage or refuse to accept the delivery.
PC shipping
We ship PC systems insured and in an additional outer box. All systems are padded with packing material, which must be removed before you switch the system on. Detailed instructions are included in the delivery, or simply contact us. Depending on the size of the graphics card and the case, the graphics card may be shipped separately. A short video guide (about 2 minutes of work) is also available here on our website.
Transport damage & incomplete delivery
A damaged shipping box is not in itself a sign of transport damage. The box is there to protect the contents in transit – if it took the knocks and the contents are intact, it has done its job. Even if there is no visible damage on the outside, you should check the contents carefully. The original product packaging can protect an item from external influences but is usually not designed for shipping on its own. If the item is obviously damaged or you suspect a defect caused by transport damage, a damage report should be filed.
If items from your order are missing, please first check whether it is a partial delivery and the remaining items are being sent in another parcel. The shipping confirmation and the delivery note list all items that should be in the parcel. If items really are missing, a damage report must be filed, just as with transport damage.
DHL damage report form (PDF, German)
Fill in and sign the form and hand it in together with the complete parcel at a DHL branch (Filiale, not a parcel shop) within 7 days of delivery. If you have any questions, we are of course happy to help.
Entering your address
On request, we also deliver to DHL Packstations and DHL branches. Simply enter your details in the fields name, street, house number, country, postcode and city. Important: please do NOT enter the house number in the "additional address" field. This delays your delivery because we then have to process the order manually.
Packstations & branches
Please leave a comment in the field at the end of the checkout saying that you would like delivery to a Packstation, as we process these orders manually. With a comment, your order is not delayed and is processed as normal. Without a comment, your order may be delayed by 1-2 days for system reasons.
Please enter your DHL Postnummer (customer number) in the "additional address" field.
